Return / Cancellation Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. Please make sure to read this entire policy before placing any orders. Once the order is placed by the customer, the customer is required to abide by our policies. THERE WILL BE NO EXCEPTIONS. All sales are subject this policy. No Verbal Communications or Promises will be accepted and we will not be liable for any Verbal agreements or promises made. Each and every Sale must abide by our policies.
If you are unsatisfied for any reason with your purchase, you can return or exchange it within 7 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our actual outbound shipping charges. All returns for any reason are subject to a 50% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled.
You may cancel your order without charge. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer rules (see the Product Page or call us for details).
Returning a Purchase
If you have any questions about whether a product can be returned, please call us before ordering.
It is the customers responsibility while and after ordering the furniture, mattress or accessories to be aware of the size of the furniture, mattress or accessories they are ordering. Customer will be subjected to the same Cancellation Policy in case there is a problem with the items they ordered; for example, size of items. We cannot be held liable for the size of the furniture, mattress or accessories the customer has ordered. The item ordered from our site may show a different shade of color, so the customer should be aware of it. Bedding and linens are also non-refundable and can't be exchanged. Once an item has been assembled, it is no longer returnable but may still be exchanged. Special order products such as items where fabrics can be selected are non-refundable.
Please Noe: All Items special ordered take up to 12 to 16 weeks in some cases. It is very much the customers responsibility to be in touch with us regarding the availably of the items they ordered. If for some reason the items are taking too long and they cannot wait, they will have to contact us and reselect new comparable items.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge. In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
Pickup or Delivery
On the Day of Delivery, someone should be available in the hours of 10 am to 8pm to receive the delivery. If the delivery has to be rescheduled or if no one was there to receive the delivery, then it will be subject to a re-delivery fee which needs to be paid before we can deliver again. The customer has to make space where the furniture is going to be placed as the delivery team is not responsible for making room for the furniture at the customers place. The delivery team will absolutely not collect the trash or boxes from the furniture they deliver. Your delivery fee covers only up to the 2nd floor and anything higher than that, if no elevators are there, will be subject to an additional delivery fee. If there are any damages to the merchandise after the delivery has been made, the customer must report the damages within 24 Hours from receipt of the delivery. Customers picking up their merchandise should examine the merchandise before they leave the warehouse.